The Daily Signal Media Group seeks an experienced journalist to serve as a news reporter covering Virginia state government and politics. This position will focus on delivering accurate and timely reporting on legislative sessions, policy developments, and political movements that affect citizens' daily lives. This is an independent contractor position and does not include benefits.

Position Overview

As our Virginia correspondent, you will be responsible for producing original news coverage that examines how government actions and policies impact communities. You will work independently to develop sources, identify newsworthy stories, and deliver compelling content that helps readers understand complex political issues.

Key Responsibilities

• Monitor and report on legislative sessions, committee hearings, and executive actions.
• Develop and maintain relationships with legislators, officials, policy experts, and other key sources.
• Write clear, accurate news stories on tight deadlines about state government activities.
• Produce in-depth analysis pieces examining major policy initiatives and their implications.
• Cover breaking political news and developments.
• Identify emerging trends in policy and politics that deserve coverage.
• File public records requests and analyze government documents.
• Maintain an active presence on social media platforms to share stories and engage with readers.
• Collaborate with editors on story development and editorial planning.

Location and Schedule

• Must be based in Virginia or willing to travel to Richmond.
• Position requires regular presence at the Virginia General Assembly during legislative sessions.
• Flexible schedule with availability for evening/weekend coverage as news warrants.

Rate / Salary

$300/article. Competitive contract rate commensurate with experience. Payment structure based on story production and performance. Travel expense reimbursement for approved coverage outside the capital region.

The Daily Signal is a digital-first news publication committed to factual, in-depth reporting on politics and policy.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.

You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident bridge call and a sprint planning meeting.

How will you make an impact?

DevOps & Automation

• Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables.
• Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.
• Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems.
• Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation.
• Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency.
• Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.

Cloud & Application Operations

• Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies.
• Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems.
• Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner.
• Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks.
• Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution.
• Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.

Documentation, Communication & Governance

• Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.
• Produce metric reports and regular productivity/status updates for internal stakeholders and management.
• Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis.
• Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.
• Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.
• Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.

Have you got what it takes?

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).
• 4+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.
• Demonstrated experience working as a contributor on a software engineering or platform team.

Technical Skills – Required

• Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration.
• Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling.
• Experience with distributed source control systems, preferably GitHub or BitBucket.
• Solid understanding of application server technologies including Tomcat and SSH-based remote management.
• Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management.
• Experience with application debugging, performance analysis, and scalability assessment.
• Familiarity with standard application security compliance and best practices.
• Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes.
• Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring.

Technical Skills – Deep Knowledge in at Least One of:

• Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling.
• Layer 2⁄3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration.
• Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning.
• VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS.

You will have an advantage if you also have:

• Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.
• Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.
• Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes).
• Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.
• Experience with Artifactory or similar artifact repository management.
• NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.
• Knowledge of ETL processes and data pipeline management.
• Call centre or telecoms industry experience.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11151 Reporting into: Director, Cloud Operations CXone, EMEA

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

BIDDING INSTRUCTIONS

Bidders shall submit a proposal (all four parts in one document) clearly providing the following information:

a. Cover page with the following information: company name; name(s) of assigned contractor personnel; role(s) and responsibilities assigned to each profiled contractor personnel.

b. Evidence of successfully delivering one to three projects of similar scope to the statement of work within the last five years. Each evidence shall demonstrate proof of performance and be comparable in size and scope to the requirements of this role. Additionally, ensure to include a detailed case study that highlights the Purpose, Objective, Output and Outcome (PO3) mentioned in Annex C. Evidence shall display the ability to manage and deliver standard conformance criteria and test reference components for NIRIS by following customer requirements.

c. CVs of the proposed contractor personnel for the project.

d. Detailed effort estimation (exclusively provided for evaluation purposes) covering the following: estimated total labour and operational costs associated with the delivery of services, including licensing, hosting and travelling; a breakdown of estimated effort per work package expressed in FTE, where 1 FTE represents one full-time resource working one standard working day (7.6 hours).

Deadline Date: Monday 15 June 2026

Requirement: Support NIRIS Development

Location: Remote, with occasional on-site work at NCIA The Hague (NLD)

Period of Performance: 15 July 2026 – 31 December 2026

Required Security Clearance: NATO Secret

Introduction

The NATO Information and Communication Agency (NCIA) located in The Hague, The Netherlands, is the Interoperability Assurance Authority for NATO.

In light of this responsibility, the C2 Service Centre is looking for a service contract which can provide NCIA with supporting the continued development, maintenance, and evolution of the Networked Interoperable Real-Time Information Services (NIRIS) software.

Objectives

The list below defines the overarching objectives of the engagement and establishes the intended outcomes that the Contractor is expected to achieve through the delivery of the different work packages described in this document. These objectives serve as the guiding principles against which all deliverables shall be measured. The Contractor is expected to align their approach, methodology, and resource planning with these objectives throughout the duration of the engagement.

Under the direction and guidance of the Solution Architect, Service Delivery Manager, Test Manager, and Project Manager, the services to be provided are related to the development, update, maintenance, and testing of NIRIS software modules. It is envisioned that these services shall be provided by one experienced software developer.

a. Develop, update, and maintain NIRIS software modules in accordance with agreed requirements, priorities, technical direction, and project planning.

b. Develop and update Java software components supporting the continued evolution and sustainment of the NIRIS software baseline.

c. Support the full software development lifecycle of NIRIS, including analysis, design, implementation, integration, testing, defect resolution, and documentation.

d. Develop and conduct unit testing and automated testing of software components to support software quality, maintainability, and regression testing.

e. Support integration and verification activities to ensure that developed or updated software components operate correctly within the wider NIRIS system.

f. Analyse, investigate, and resolve software defects, technical issues, and implementation gaps identified during development, testing, integration, or operational support activities.

g. Develop, update, and maintain software documentation, including technical documentation, design information, test-related documentation, and other project deliverables as required.

h. Contribute to virtual and in-person meetings, reviews, planning sessions, technical discussions, and coordination activities with NCIA stakeholders and project team members.

i. Ensure that all developed, updated, and maintained software components and associated deliverables comply with applicable NCIA development standards, quality requirements, configuration management practices, and agreed project procedures.

j. Update and expand the produced software components and documentation as necessary to accommodate new, revised, or emerging requirements throughout the duration of the engagement.

Scope of Work

The Contractor shall provide the following deliverables classified per service:

A. Service: NIRIS baseline software development, maintenance, release preparation, and Java technology uplift

Deliverable: Updated, maintained, and release-ready NIRIS software baseline aligned with supported Java LTS releases.

Output: Updated, maintained, improved, and release-prepared NIRIS software modules delivered in accordance with agreed requirements, assigned work items, technical guidance, project priorities, release planning, and supported Java Long-Term Support (LTS) runtime requirements. This includes software development, defect correction, stabilization, integration into the relevant NIRIS baseline or release branch, and Java module updates, refactoring, or uplift where required to maintain compatibility with the agreed Java LTS version used by NIRIS.

The deliverable also includes the implementation or integration of agreed functional enhancements within the NIRIS baseline, including CESMO integration and historic track data capabilities, where included in the agreed release scope. For the historic track data capability, this includes enabling users to receive a potentially filtered set of tracks read and processed from storage where NIRIS recordings have previously been saved. The existing RTS subscription mechanism and corresponding user interface shall be enhanced, where required, to support these data sources and to allow filtering based on agreed parameters such as source name, time interval, geolocation, and track number.

Outcome: The NIRIS software baseline remains functional, maintainable, secure, stable, and aligned with the agreed NIRIS roadmap and planned releases, including NIRIS 4.7 and NIRIS 4.8. The deliverable strengthens NIRIS interoperability and operational utility by enabling agreed enhancements such as CESMO integration and historic track data access. This supports both real-time and post-event operational analysis, improves the ability to exchange and consume relevant track information, and increases the value of NIRIS as a data-centric interoperability service. The baseline is prepared for integration, testing, acceptance, and release, while reducing technology obsolescence risk through continued alignment with supported Java runtime versions.

Acceptance criteria:

• Assigned software development, maintenance, uplift, defect correction, and release-related tasks are completed in accordance with agreed requirements, priorities, sprint planning, release scope, or work package timeframe.
• Updated software modules are implemented in line with the agreed technical design, coding standards, configuration management practices, and project guidance.
• Software changes are committed, reviewed, and made available in the agreed configuration management environment.
• Delivered software changes are integrated, or made suitable for integration, into the relevant NIRIS development, baseline, or release branch.
• Implemented changes support the functional and technical objectives of the planned NIRIS baseline or release.
• NIRIS Java modules are reviewed and updated where required for compatibility with the agreed Java LTS version.
• Deprecated, obsolete, or incompatible Java constructs are identified and addressed where applicable.
• Updated modules compile, build, and execute successfully in the agreed development and test environments.
• Implemented changes do not introduce known critical or high-severity defects.
• Development support is provided for defect correction, stabilization, integration, and release preparation activities.
• Release-related technical inputs are provided when required.
• Changes take into account the expected support timelines of both the NIRIS baseline and the Java runtime.

KPIs: Task Completion Rate – percentage of assigned development tasks completed within the agreed sprint, release, or work package timeframe; target ≥ 90%. Code Review Acceptance Rate – percentage of submitted software changes accepted without major rework; target ≥ 90%.

B. Service: Unit testing, automated testing, and software verification support

Deliverable: NIRIS unit and automated test updates.

Output: Unit tests and automated tests developed, updated, or maintained to verify implemented software changes and support regression testing of NIRIS software components.

Outcome: Improved software quality and maintainability through repeatable testing, early defect detection, and strengthened regression test coverage.

Acceptance criteria:

• Unit tests are developed or updated for newly implemented or modified software components where applicable.
• Automated tests are developed or updated to support regression testing of relevant NIRIS functionality.
• Tests are executable in the agreed development, build, or test environment.
• Test results are documented or made available through the agreed tooling.
• Failed tests are analysed and corrected or documented for follow-up.

KPIs: Test Coverage for Delivered Changes – percentage of delivered software changes covered by unit and/or automated tests where technically applicable; target ≥ 85%. Automated Test Execution Success Rate – percentage of automated tests executed successfully after implementation; target ≥ 90%.

C. Service: NIRIS logging and troubleshooting improvements

Deliverable: Enhanced NIRIS logging functionality.

Output: Updated and enhanced NIRIS logging functionality delivered in accordance with agreed requirements, assigned work items, technical guidance, and project priorities. This includes improvements to logging configuration, logging visibility, filtering, endpoint-specific logging, stack trace handling, log compression, logging framework migration where required, and related software corrections or enhancements. The deliverable shall support improved logging per port, endpoint, interface, or relevant NIRIS component, where technically applicable, and shall provide improved mechanisms for filtering, viewing, managing, and analysing NIRIS logs during development, testing, troubleshooting, and operational support activities.

Outcome: NIRIS maintainability, troubleshooting capability, operational support, and runtime behaviour analysis are improved. The enhanced logging capability enables developers, testers, administrators, and support personnel to identify issues more efficiently, isolate failures more accurately, and reduce the time required to investigate defects, interface issues, runtime errors, and operational incidents. The deliverable contributes to improved serviceability of the NIRIS baseline and supports more efficient defect correction, stabilization, integration, testing, and release preparation activities.

Acceptance criteria:

• Assigned logging-related development, maintenance, correction, and enhancement tasks are completed in accordance with agreed requirements, priorities, sprint planning, release scope, or work package timeframe.
• Updated logging functionality is implemented in line with the agreed technical design, coding standards, configuration management practices, and project guidance.
• Software changes are committed, reviewed, and made available in the agreed configuration management environment.
• Logging improvements are integrated, or made suitable for integration, into the relevant NIRIS development, baseline, or release branch.
• Logging can be configured or applied at the agreed level of granularity, such as port, endpoint, interface, component, or service, where technically applicable.
• Logging filters are implemented or improved to allow more efficient identification and analysis of relevant log entries.
• Stack traces are handled in a more user-friendly and operationally manageable way, including collapse, grouping, or improved display where included in the agreed scope.
• Updated modules compile, build, and execute successfully in the agreed development and test environments.
• Relevant technical or operational documentation is updated where the logging functionality, configuration, or behaviour has changed.

KPIs: Task Completion Rate – percentage of assigned logging-related tasks completed within the agreed sprint, release, or work package timeframe; target ≥ 90%. Code Review Acceptance Rate – percentage of submitted logging-related software changes accepted without major rework; target ≥ 90%.

D. Service: NIRIS interface and interoperability support

Deliverable: Updated NIRIS interface and interoperability support.

Output: Updated, maintained, and improved NIRIS interface and interoperability-related software components delivered in accordance with agreed requirements, assigned work items, technical guidance, project priorities, and planned interoperability activities. This deliverable groups work related to supported standards, data providers, data consumers, external interfaces, and interoperability test events. It includes corrections, enhancements, configuration support, integration support, and test-event support for agreed NIRIS interfaces and interoperability capabilities. This may include, where included in the agreed scope: support for interfaces with data providers and consumers; Link 16 / JREAP; OTH-Gold; DIS; VMF; AIS and other agreed formats or standards; OANT/SMAQ integration configuration; analyser limit issues; interoperability testing; CWIX-related test support; TDLITS-related test support; INTEND-related test support.

Outcome: NIRIS remains interoperable with agreed external systems, data providers, data consumers, and NATO interoperability testing environments. The deliverable supports continued operational relevance of NIRIS as an interoperability service by maintaining and improving its ability to exchange, process, transform, and disseminate information across agreed standards, systems, interfaces, and operational communities. It also supports validation of NIRIS capabilities during interoperability events, customer engagements, and test activities, contributing to increased confidence in the NIRIS baseline, its supported interfaces, and its readiness for operational use.

Acceptance criteria:

• Assigned interface, interoperability, configuration, correction, enhancement, and test-support tasks are completed in accordance with agreed requirements, priorities, sprint planning, release scope, test-event planning, or work package timeframe.
• Updated interface and interoperability-related software components are implemented in line with the agreed technical design, coding standards, configuration management practices, and project guidance.
• Software changes are committed, reviewed, and made available in the agreed configuration management environment.
• Delivered changes are integrated, or made suitable for integration, into the relevant NIRIS development, baseline, or release branch.
• Implemented changes support the agreed provider, consumer, interface, format, protocol, or interoperability objectives.
• Interface-related changes are aligned with agreed interface control documents, standards, configuration requirements, or test-event requirements where applicable.
• Support is provided for agreed standards and formats, such as Link 16 / JREAP, OTH-Gold, DIS, VMF, AIS, or other agreed NIRIS-supported interfaces, where included in the agreed scope.
• OANT/SMAQ-related configuration or analyser limit issues are addressed where included in the agreed scope.
• Support is provided for agreed interoperability events or activities, including CWIX, TDLITS, INTEND, or customer visit test support, where applicable.
• Interface and interoperability changes are tested or made ready for testing in the agreed development, integration, or test environment.
• Implemented changes do not introduce known critical or high-severity defects.
• Updated modules compile, build, and execute successfully in the agreed development and test environments.
• Relevant interface, configuration, test, or release-related technical inputs are provided when required.
• Identified interoperability issues are analysed, corrected, documented, or escalated in accordance with agreed project guidance.

KPIs: Task Completion Rate – percentage of assigned interface and interoperability-related tasks completed within the agreed sprint, release, event-support, or work package timeframe; target ≥ 90%. Code Review Acceptance Rate – percentage of submitted interface or interoperability-related software changes accepted without major rework; target ≥ 90%.

E. Service: NIRIS documentation maintenance

Deliverable: Updated NIRIS software documentation set.

Output: Updated NIRIS software documentation set reflecting implemented software changes, configuration changes, interface updates, test support functionality, release-related updates, and operational impacts. This includes maintenance and update of agreed NIRIS documentation, such as user manuals, governance documentation, internal technical documentation, interface documentation, test documentation, release-related documentation, and other software or operational documentation required to support development, testing, integration, sustainment, governance, and operational use. Documentation updates shall be prepared in accordance with agreed templates, standards, review processes, configuration management practices, and release or project timelines.

Outcome: NIRIS documentation remains accurate, current, consistent, and suitable for development, testing, governance, sustainment, release preparation, and operational use. The deliverable supports effective knowledge transfer, user understanding, technical maintainability, interface management, test execution, release governance, and long-term sustainment of the NIRIS baseline. It reduces the risk of outdated or inconsistent documentation and ensures that implemented changes are reflected in the relevant documentation set in a timely and controlled manner.

Acceptance criteria:

• Assigned documentation update, maintenance, review, and release-related tasks are completed in accordance with agreed requirements, priorities, sprint planning, release scope, or work package timeframe.
• Documentation is updated to reflect implemented software changes, configuration changes, interface changes, test support functionality, and operational impacts where applicable.
• User manual documentation is updated where user-facing functionality, workflows, screens, configuration steps, or operational procedures have changed.
• Governance documentation is updated where project, release, process, compliance, or management information has changed.
• Internal technical documentation is updated where architecture, design, implementation, configuration, deployment, or maintainability information has changed.
• Interface documentation is updated where supported interfaces, data providers, data consumers, protocols, formats, mappings, or configuration parameters have changed.
• Test documentation is updated where test cases, test procedures, test evidence, validation activities, or test-event support information has changed.
• Release-related documentation is updated where required to support release preparation, acceptance, deployment, or operational transition.
• Documentation updates are reviewed in accordance with the agreed review and approval process.
• Documentation is stored, versioned, and made available in the agreed configuration management or document management environment.
• Documentation is clear, consistent, and aligned with the implemented software baseline or agreed release scope.
• Documentation updates do not contain known major omissions or inconsistencies against the implemented changes.
• Required technical or project inputs are provided to support documentation review, release governance, or acceptance activities.

KPIs: Documentation Completion Rate – percentage of assigned documentation updates completed within the agreed sprint, release, or work package timeframe; target ≥ 90%.

Deliverables Compatibility

The deliverables produced under this SOW shall be fully compatible with the NIRIS software baseline, its architecture, and the operational and development environments provided by the NCI Agency. Accordingly, the following requirements shall be met:

All deliverables shall be designed, developed, and integrated in alignment with the existing NIRIS technology stack, architecture, and design principles.

Deliverables related to CESMO integration shall ensure compatibility with the applicable NATO standards and support the exchange, processing, and dissemination of Electronic Surveillance (ES) information within the CESMO network.

The solution shall support interoperability with NIRIS-supported data exchange formats and interfaces, including but not limited to Link 16, VMF, NVG, and other relevant Tactical Data Links (TDLs), as applicable.

Deliverables shall ensure seamless integration with existing NIRIS components and services, including managers responsible for data processing, recording, track identification, visualization, and dissemination.

Deliverables related to historic track data capability shall be compatible with the existing NIRIS data handling mechanisms, including: integration with the RTS subscription and notification services; access to stored NIRIS recordings; support for filtering based on parameters such as source, time intervals, geolocation, track identifiers, and other relevant attributes.

All software components shall be compatible with the NATO Software Factory environment, including development, testing, and integration tools like GitLab, CI/CD pipelines, and artifact repositories.

Where applicable, deliverables shall be packaged using containerization technologies (e.g. Docker) to ensure portability, scalability, and consistency across environments.

Deployment artefacts shall include clear, reproducible instructions, and where relevant, automated deployment configurations.

All developed components shall adhere to existing NIRIS interface definitions, data models, and performance constraints, particularly considering near real-time data processing requirements.

Any additional technologies, frameworks, or tools introduced as part of the deliverables shall be agreed in advance with the NCIA Point of Contact (POC).

All deliverables shall comply with NCIA security policies, secure coding practices, and accreditation requirements, as instructed by the NCIA POC.

Work Packages Delivery Schedule

The list below defines the delivery schedule for all work packages under this statement of work. Each work package represents a discrete and manageable unit of work, comprising one or more deliverables that together contribute to the overall objectives of the engagement.

a. For each work package, the Contractor shall deliver the specified outputs within the indicated target delivery date and in accordance with the defined acceptance criteria. The delivery schedule shall serve as the baseline against which progress is monitored, reported, and managed throughout the duration of the engagement.

b. The Work Packages Delivery Schedule and the scope of outputs may be subject to modification in the event of unforeseen circumstances or changes in the needs and requirements of NCIA customers, provided that such modifications do not affect the total price of the bid. Any such modifications shall be made by mutual agreement between NCIA POC and the Contractor and shall be documented in writing.

c. Any modification to the percentage of individual work packages shall be permitted if agreed between NCIA POC and the Contractor in writing, provided that the total aggregate percentage of all work packages equals 100%.

d. Each work package is considered complete only upon full acceptance of all associated deliverables and acceptance criteria.

2026 BASE: 15 July 2026 – 31 December 2026

WP 01 (45%): A1 – NIRIS baseline software development, maintenance, release preparation, and Java technology uplift. Target delivery date: 22 December 2026.

WP 02 (15%): B1 – Unit testing, automated testing, and software verification support. Target delivery date: 22 December 2026.

WP 03 (10%): C1 – NIRIS logging and troubleshooting improvements. Target delivery date: 9 October 2026.

WP 04 (16%): D1 – NIRIS interface and interoperability support. Target delivery date: 30 November 2026.

WP 05 (14%): E1 – NIRIS documentation maintenance. Target delivery date: 22 December 2026.

Payment Milestones and Proofs of Deliverable

The following proofs of deliverable are expected from this statement of work:

The payment shall be dependent upon successful acceptance of the deliverable completion report and the Delivery Acceptance Sheet (DAS).

Final payment for each deliverable shall be determined in accordance with the extent to which the defined KPIs for that deliverable have been achieved (Annex B).

KPI validation shall be performed by NCIA POC.

The Contractor may invoice one or more work packages together, provided they have been formally accepted.

The invoiced amount shall be equal to the sum of the agreed total bid percentages stated in the latest agreed Work Packages Delivery Schedule.

Invoices shall be accompanied with a Delivery Acceptance Sheet signed by the Contractor and the NCIA POC, or the assigned Service Delivery Manager.

The work packages cannot be invoiced before their defined payment milestone.

A – WP 01: Upon formal acceptance by the NCI Agency of the updated, maintained, and release-ready NIRIS software baseline aligned with supported Java LTS releases.

B – WP 02: Upon formal acceptance by the NCI Agency of the NIRIS unit and automated test updates.

C – WP 03: Upon formal acceptance by the NCI Agency of the enhanced NIRIS logging functionality.

D – WP 04: Upon formal acceptance by the NCI Agency of the updated NIRIS interface and interoperability support.

E – WP 05: Upon formal acceptance by the NCI Agency of the updated NIRIS software documentation set.

No payment shall be made for partially completed or non-accepted work packages.

Coordination and Reporting

The Contractor shall deliver the defined deliverables under the guidance of the NCIA POC, in coordination with the Project Manager, Service Delivery Manager, and relevant technical leads within the NIRIS project.

The Contractor shall primarily deliver the services remotely, unless a specific deliverable explicitly requires on-site execution at an NCIA-designated location.

The development and delivery of the deliverables shall follow an Agile approach, with activities planned, tracked and reviewed through agreed Sprint planning, execution, and review mechanisms.

The Contractor shall: participate in regular coordination activities, including sprint planning, daily stand-ups (as required), sprint reviews, and other project meetings; maintain up-to-date progress tracking through the agreed tools (e.g. Jira or equivalent); communicate proactively any risks, issues, or deviations impacting the delivery of the agreed deliverables.

For each deliverable to be considered complete and eligible for acceptance and payment, the Contractor shall submit a Deliverable Completion Report to the NCIA POC. The Deliverable Completion Report shall include, as a minimum: summary of the work performed; description of the delivered functionality or outcome; evidence of completion (e.g. code commits, test results, deployment artefacts, documentation); traceability to the agreed requirements and acceptance criteria.

The Deliverable Completion Report shall be subject to review and validation by the NCIA POC. The NCIA POC shall provide formal feedback, including: acceptance or rejection of the deliverable; evaluation against the defined acceptance criteria and applicable KPIs; identification of any required corrections or follow-up actions.

Only deliverables formally accepted by the NCIA POC shall be considered complete and eligible for payment in accordance with the defined payment milestones.

Security

Performance of the services described in this SOW requires a valid NATO SECRET security clearance prior to the start of the engagement.

It is the responsibility of the contracting company to obtain and maintain the security accreditation of all individuals working on this arrangement.

Constraints

All the documentation provided under this statement of work shall be based on NCIA templates or the format agreed with the NCIA POC.

All scripts, documentation and required code shall be stored under NATO Software Factory platforms and tools.

Practical Arrangements

This is a deliverables-based contract.

The Contractor shall be provided a user account for access to the NATO Software Factory (Azure DevOps).

This SOW requires scheduled travel on site in NCIA The Hague, twice per year or per request in any other European sites. The travel, lodging and associated expenses for travel are included in the total price of the bid, such that NCIA shall not be invoiced.

Extraordinary Travel (Purchaser Directed Travel) may be required to other NATO or non-NATO locations as necessary. In the event of such unforeseen meetings being called, the cost of all travel and subsistence will be addressed through a contract amendment. Extraordinary Travel expenses will be reimbursed in accordance with Article 5.5 of AAS+ Framework Contract. Such costs will be set as a separate PO line with a not to exceed value to cover and reimburse actual expenses upon submission of all receipts and invoices in line with NCIA processes.

The services depicted in this SOW are expected to be carried by either one contractor personnel or a team of contractors for the duration of the agreement. It is up to the bidder to propose the size of the team that delivers the services and produces the deliverables within the timelines allocated.

ANNEX B – KPI-TO-PAYMENT MAPPING MODEL

This Annex establishes the mechanism by which the achievement of defined Key Performance Indicators (KPIs) shall be mapped to the payment due for each deliverable under this Statement of Work. It describes how KPI results will be evaluated and applied for the purpose of determining the final payable amount.

Overall Payment Model

For each deliverable:

70% Fixed Payment shall be released upon formal acceptance, subject to the deliverable meeting the applicable acceptance criteria.

30% Variable Payment shall be contingent upon KPI performance.

Each KPI applicable to a deliverable shall be assigned an equal weighting within the 30% variable payment component (KPI Weight). The proportion of each KPI Weight payable shall be determined in accordance with the KPI scoring bands set out below.

Meets or exceeds target (100%): 100% of KPI weight

Minor deviation (90–99%): 90% of KPI weight

Moderate deviation (80–89%): 75% of KPI weight

Significant deviation (70–79%): 50% of KPI weight

No compliance (< 70%): 0% of KPI weight

Total Payment = Fixed Component + Variable Component

Fixed Component = 70% of deliverable value.

Variable Component = Sum of (KPI Weight × Percentage of KPI weight).

QUALIFICATIONS

Each contractor personnel must meet the following requirements

• At least 5 years of professional experience in software development, with a focus on full-stack systems.
• Proven ability to communicate effectively in English, both orally and in writing, in a clear, structured, and professional manner.
• Demonstrated experience in working within Agile/Scrum environments, including participation in sprint planning, execution, and review activities.
• At least 3 years of professional experience in Java-based software development, including experience with modern frameworks and backend service development.
• At least 2 years of experience working with web technologies, including TypeScript and/or Angular-based front-end development.
• At least 2 years of experience working with software integration, including RESTful services, messaging systems, or data exchange interfaces.
• At least 2 years of experience working with near real-time or data-intensive systems, including data processing, filtering, and dissemination.
• At least 1 year of professional experience working with containerization technologies (e.g. Docker), including building, packaging, and deploying Linux-based containers.
• At least 3 years of experience with DevOps and CI/CD practices, including use of tools such as GitLab, automated pipelines, and artifact repositories.
• Demonstrable experience in software testing practices, including unit testing, integration testing, and, where applicable, automated testing.
• Experience in defining acceptance criteria, test scenarios, or validation approaches for software deliverables.
• Demonstrable knowledge or experience in interoperability and data exchange standards, particularly within defence or similar domains (knowledge of Tactical Data Links is highly desirable).
• Experience working with distributed systems and multi-component architectures, including integration of multiple data sources.
• Familiarity with secure software development practices and working within controlled or regulated environments.
• The contractor personnel must be a national of a NATO member nation.
• Must hold a valid NATO SECRET security clearance as from the start date of the contract.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.

You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident bridge call and a sprint planning meeting.

How will you make an impact?

DevOps & Automation

• Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables.
• Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.
• Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems.
• Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation.
• Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency.
• Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.

Cloud & Application Operations

• Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies.
• Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems.
• Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner.
• Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks.
• Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution.
• Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.

Documentation, Communication & Governance

• Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.
• Produce metric reports and regular productivity/status updates for internal stakeholders and management.
• Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis.
• Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.
• Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.
• Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.

Have you got what it takes?

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).
• 4+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.
• Demonstrated experience working as a contributor on a software engineering or platform team.

Technical Skills – Required

• Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration.
• Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling.
• Experience with distributed source control systems, preferably GitHub or BitBucket.
• Solid understanding of application server technologies including Tomcat and SSH-based remote management.
• Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management.
• Experience with application debugging, performance analysis, and scalability assessment.
• Familiarity with standard application security compliance and best practices.
• Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes.
• Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring.

Technical Skills – Deep Knowledge in at Least One of:

• Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling.
• Layer 2⁄3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration.
• Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning.
• VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS.

You will have an advantage if you also have:

• Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.
• Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.
• Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes).
• Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.
• Experience with Artifactory or similar artifact repository management.
• NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.
• Knowledge of ETL processes and data pipeline management.
• Call centre or telecoms industry experience.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11151 Reporting into: Director, Cloud Operations CXone, EMEA

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The DevOps Engineer is a hybrid, senior-level role sitting at the intersection of operational reliability and software delivery automation. You will function as an integrated part of a cross-functional engineering team, combining the proactive service management mindset of an Application Operations Engineer with the automation-first philosophy of a DevOps practitioner.

You will be responsible for keeping production environments healthy and performant, while simultaneously designing and maintaining the CI/CD pipelines, infrastructure-as-code frameworks, and tooling that enable rapid, high-quality software delivery. You are the connective tissue between engineering, platform, and operations — someone who is equally comfortable in an incident bridge call and a sprint planning meeting.

How will you make an impact?

DevOps & Automation

• Design, build, and maintain continuous integration and continuous delivery (CI/CD) pipelines for rapid, quality-assured deployment of software deliverables.
• Build and manage Infrastructure as Code (IaC) using tools such as CloudFormation, Ansible, Terraform, Chef, or Puppet.
• Manage day-to-day operations of release pipelines, build tools, artifact repositories, and source control systems.
• Coordinate build and release activities with engineering, QA, product, and other stakeholders across the organisation.
• Identify, research, and prototype new technologies and practices to continuously improve DevOps processes and team efficiency.
• Maintain and upgrade DevOps systems in both production and non-production environments on an ongoing basis.

Cloud & Application Operations

• Proactively monitor infrastructure and application health — including CPU, memory, file systems, databases, batch jobs, and network performance — and respond swiftly to anomalies.
• Identify and resolve operational issues including infrastructure failures, batch processing errors, network disruptions, and client data feed problems.
• Troubleshoot and respond to production downtime, performance degradation, and security-related incidents in a timely, structured manner.
• Perform end-to-end operational duties covering application server health, service availability, and platform integrity in accordance with documented processes and runbooks.
• Review and manage client service request tickets in adherence to defined SLAs, ensuring accountability and timely resolution.
• Provide on-call off-hour support as part of a structured rotation, including during non-prime and weekend shift windows as required.

Documentation, Communication & Governance

• Maintain complete and accurate operational documentation including incident tracking, change logs, and runbooks.
• Produce metric reports and regular productivity/status updates for internal stakeholders and management.
• Communicate proactively and clearly — both written and verbal — with internal teams, leadership, and customers on a daily basis.
• Liaise with management to share feedback on existing and new processes, methodologies, best practices, and technology changes.
• Work efficiently under pressure to meet tight deadlines while maintaining the professionalism, accuracy, and consistency expected in a high-availability environment.
• Demonstrate a high level of individual accountability and deliver service and support that consistently exceeds client expectations.

Have you got what it takes?

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Business Information Systems, or a related field (or equivalent practical experience).
• 4+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high-availability SLA environment.
• Demonstrated experience working as a contributor on a software engineering or platform team.

Technical Skills – Required

• Strong proficiency with Linux and Unix environments; working knowledge of Windows Server administration.
• Experience writing scripting languages — Python, PowerShell, and/or Perl — for automation, monitoring, and tooling.
• Experience with distributed source control systems, preferably GitHub or BitBucket.
• Solid understanding of application server technologies including Tomcat and SSH-based remote management.
• Database experience with one or more of: SQL Server, Oracle, or MySQL — including querying, performance tuning, backup/restore, and lifecycle management.
• Experience with application debugging, performance analysis, and scalability assessment.
• Familiarity with standard application security compliance and best practices.
• Knowledge of fault detection, RCA (Root Cause Analysis), and structured resolution processes.
• Experience with Amazon Web Services (AWS) — core services for compute, storage, networking, and monitoring.

Technical Skills – Deep Knowledge in at Least One of:

• Database Administration: Structured and/or unstructured, indexing, performance tuning, backup/restore, data lifecycle management, scaling.
• Layer 2⁄3 Networking: DNS, SSL/TLS, Load Balancing, IPv4 subnetting, firewalling, and CDN configuration.
• Operating Systems & Virtualisation: Linux/Windows, containers, orchestration (Kubernetes), storage types and performance, monitoring, and capacity planning.
• VoIP Administration: Signalling, encoding/decoding, protocols including SIP, RTP, Media Gateway, security, border controllers, and QoS.

You will have an advantage if you also have:

• Familiarity with CI/CD automation tools such as Jenkins, CircleCI, Bamboo, or TFS Build.
• Experience with release pipeline tooling — Concourse, Thoughtworks Go, Octopus Deploy, ElectricFlow, or XebiaLabs.
• Experience with Docker containers, microservices architecture, and container orchestration (Kubernetes).
• Experience with infrastructure automation tools: Ansible, Chef, Puppet, or AWS CloudFormation.
• Experience with Artifactory or similar artifact repository management.
• NICE product knowledge and/or implementation or support experience with NICE CXone or related platforms.
• Knowledge of ETL processes and data pipeline management.
• Call centre or telecoms industry experience.

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Requisition ID: 11151 Reporting into: Director, Cloud Operations CXone, EMEA

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description✨ About Voyage PrivéBorn in France in 2006, Voyage Privé has grown from an ambitious startup into becoming Europe’s leading travel tech platform. Operating across 9 markets with tens...

Our client, a publicly traded digital health company leveraging technology and AI to transform care delivery, has exclusively retained Solutus Legal Search to assist the executives in their search for a Senior Patent Counsel. This role reports to the Associate General Counsel, Product, and will work closely with other members of the Legal & Compliance team, as well as cross-functional stakeholders across the organization — including access to senior leadership.

Our client is seeking a strategic and hands-on Senior Patent Counsel who will build and manage the company’s intellectual property portfolio and who is comfortable (indeed eager) to adopt AI tools to help them move faster and more efficiently. As the first dedicated in-house patent attorney, you will take ownership of the company’s growing intellectual property portfolio, moving beyond management to active creation. This role will own patent strategy end-to-end: you will use AI to draft patent applications in-house, drive invention harvesting across the organization, and work closely with outside counsel to secure granted patents. This is a high-impact role for someone who wants to build the internal IP infrastructure for a market-leading digital health company, working directly with advanced AI tools, engineers, product managers, and clinical experts to align the IP strategy with the product roadmap  which includes AI-driven care, computer vision, wearable technology and broader aspects of care automation.

Responsibilities include:

• Manage the IP Portfolio: Oversee the end-to-end lifecycle of the company’s global patent and trademark portfolio. Develop and execute the company’s IP strategy in alignment with business objectives and product roadmap.
• Adopt AI-first mindset and workflows: Leverage AI-powered tools to perform prior art search and prepare initial patent application drafts, to enable faster identification of relevant references and more strategic claim drafting from the outset, significantly reducing turnaround time from invention disclosure to filing.
• Drive Invention Harvesting: Partner deeply with R&D, Product, and Clinical teams to identify patentable innovation early. Lead “idea jam” sessions and manage the internal Idea Disclosure Form process to ensure a steady pipeline of high-quality filings.
• Facilitate the Invention Review Process: Organize and lead monthly invention review meetings to review IDFs, determine filing strategies, and recognize inventor contributions through the Patent Award Program.
• Draft & Prosecute Patent Applications: Serve as the primary drafter for new patent applications, particularly in key technology areas. Respond to office actions and manage prosecution to maximize claim scope and grant rate.
• Facilitate Adoption and Improvement of AI tools: Drive efficiency improvements across the patent lifecycle — from drafting through prosecution and portfolio management — by identifying opportunities to deploy AI; continuously refine and optimize AI prompts and workflows to improve the quality and consistency of generated patent documents, while applying legal expertise to review, edit, and finalize all AI-assisted outputs.
• Manage Outside Counsel: Act as the primary liaison with outside IP counsel. Direct their work on foreign filings and complex prosecution matters, ensuring strategic alignment, high-quality work product and strict adherence to budget and timelines.
• Strategic Counseling: Provide patent landscape reviews, patentability analyses, and competitor monitoring to inform product development and business strategy.
• Support IP due diligence for potential M&A activities. Support product and business development teams with IP due diligence for partnerships, licensing, and strategic transactions.
• Stakeholder Support: Develop and deliver internal training on IP awareness, invention disclosure processes, and trade secret protection. Advise internal stakeholders on IP ownership, inventorship, and related contractual matters (e.g., IP assignment provisions in employment and vendor agreements).

Experience includes:

• J.D. from an accredited law school with strong academic credentials and active membership in good standing with at least one U.S. state bar
• Registered to practice before the U.S. Patent and Trademark Office (USPTO)
• 5-7 years of experience drafting and prosecuting patent applications, with a strong preference for a mix of law firm and in-house experience.
• Strong technical fluency in computer science, electrical engineering, data science, or a related field, with the ability to understand complex software, AI/ML, and hardware technologies
• Experience managing outside counsel relationships and patent prosecution budgets
• Familiarity with international patent prosecution (PCT, EP, and key foreign jurisdictions)
• Experience using AI tools to enhance and accelerate deliverables
• Experience building or scaling an IP portfolio at a technology, healthcare, or med device/SaMD company, including inventor incentive programs and portfolio management
• Experience with IP due diligence in M&A or strategic partnership contexts
• Excellent communication skills; ability to explain complex legal and IP concepts to non-legal stakeholders (engineers, product managers, executives) in a clear and practical way
• Strategic mindset and ability to translate business goals into a comprehensive IP strategy that balances offensive and defensive needs

The role offers a competitive compensation package, including a base salary range of $216,000 – $324,000, together with eligibility for equity participation. The company also offers comprehensive benefits, including retirement plans with company match, modern life stipends, and support for family and wellness needs. Total compensation is designed to align with the scope and impact of the position.

Solutus Legal Search is proud to have been exclusively retained to assist our client with this special engagement.  Resumes submitted directly to our client will be forwarded to Solutus Legal for evaluation.

Ref. #970-SLS

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our client, a publicly traded digital health company leveraging technology and AI to transform care delivery, has exclusively retained Solutus Legal Search to assist the executives in their search for a Senior Product Counsel. This role reports to the Associate General Counsel, Product, and will work closely with other members of the Legal & Compliance team, as well as cross-functional stakeholders across the organization — including access to senior leadership.

In this role, you will serve as a strategic legal partner to the company’s Product, R&D, Hardware, Marketing, and Clinical teams as they develop and launch innovative new products and services in the healthcare space. You will be advising on the full spectrum of legal and regulatory issues that arise as the company scales innovative digital health products and services — including an FDA-cleared device, AI-driven care platform, and global offerings. This is a high-impact, individual contributor role for an experienced attorney who can independently navigate complex and ambiguous legal and regulatory landscapes, drive business initiatives forward, and deliver practical, business-enabling legal counsel.

Responsibilities include:

• Enable product and business initiatives. Collaborate with Product, R&D, Engineering, Marketing, Hardware, Clinical, and other stakeholders throughout the organization to understand, advise on, and drive forward new products, services, technologies, and processes impacting the company’s business and members. Serve as a trusted, business-enabling legal partner from brainstorm through launch.
• Own FDA and medical device legal work. Advise the hardware and product teams on FDA regulatory requirements, including 510(k)/de novo submissions, new indications, device modifications, clinical research, and regulatory inquiries. Manage the legal work related to the company’s FDA-cleared medical devices and help avoid enforcement actions.
• Advise on global expansion. Coordinate with international outside counsel to advise on legal and regulatory requirements across multiple countries and territories. Identify barriers to international product launches, develop creative compliance solutions, and own the global legal workstream for the Product Legal team.
• Provide guidance on healthcare regulatory and government programs. Advise on legal frameworks applicable to government programs (e.g., Medicare, VA, TRICARE), first dollar coverage (FDC) eligibility, CARES Act implications, and government contracting issues.
• Support marketing and commercial claims. Review marketing materials, claims, and messaging for legal and regulatory compliance, including FDA promotional requirements, FTC guidelines, and truth-in-advertising standards.
• Protect the company from unnecessary risk. Proactively identify legal and regulatory issues in company initiatives, think creatively to develop solutions, and collaborate cross-functionally to help the business move forward while managing risk.
• Develop resources and generate efficiencies. Create and maintain legal resources, guidance documents, FAQs, and trainings to aid internal teams in developing and launching products and services.
• Stay ahead of the regulatory landscape. Keep up-to-date on legal and regulatory developments relevant to digital health, medical devices, and provision of care and ensure key stakeholders are promptly advised on potential risks and opportunities.

Experience includes:

• J.D. from an ABA-accredited law school

• Licensed to practice law in at least one U.S. jurisdiction

• 5-7 years of experience advising on healthcare legal and regulatory matters, with a strong preference for product counsel experience in the digital health, health tech, or medical device space

• Demonstrated expertise in FDA regulations and medical device requirements (e.g., 510(k) process, device modifications, promotional compliance)

• Experience using AI tools to enhance and accelerate deliverables

• Experience and comfort with working at both an operational and strategic level.

• Experience advising on international product launches and navigating multi-jurisdictional regulatory frameworks (e.g., EU MDR/IVDR, UK medical device regulations, Health Canada)

• Familiarity with government contracting requirements (FAR, FEHBAR, TAA) and programs such as Medicare, Medicaid, VA, and TRICARE

• In-house experience at a technology or digital health company, combined with law firm experience at a nationally recognized firm

• Strong track record of cross-functional collaboration and ability to communicate complex legal and regulatory concepts in a clear, business-friendly manner

• Self-starter who thrives working independently; comfortable with ambiguity and shifting priorities

The role offers a competitive compensation package, including a base salary range of $216,000 – $324,000, together with eligibility for equity participation. The company also offers comprehensive benefits, including retirement plans with company match, modern life stipends, and support for family and wellness needs. Total compensation is designed to align with the scope and impact of the position.

Solutus Legal Search is proud to have been exclusively retained to assist our client with this special engagement. Resumes submitted directly to our client will be forwarded to Solutus Legal for evaluation.

Ref. 971-SLS

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in the Americas has thousands of experts working across more than 70 offices. Ramboll experts deliver innovative solutions across Environment & Health, Water, Energy, and Planning & Urban Design.

Job Description

Hybrid-based position in our Los Angeles or Irvine, CA office other locations in the US will be considered.

Applicants must be currently authorized to work in the United States on a full-time basis. No sponsorship is available for this position.

Are you excited about building applied AI solutions that improve how consulting teams deliver value? Are you motivated by advancing digital transformation in environmental and climate services? Are you a curious and hands-on data scientist who thrives in ambiguous problem spaces?

Your new role

As our new Senior Data Scientist, you will join the Air & Climate Global Service Line (GSL) Innovation & Digital Transformation (IDT) team to design and deliver applied AI and data-science solutions that accelerate consulting workflows and improve knowledge reuse.

You will be part of a collaborative, innovation-focused team working on prototype-driven solutions that address complex, real-world consulting challenges. This role combines modern AI application development with classical data science, and involves taking ideas from concept through prototype and pilot deployment. You will partner with Digital Product Engineering (DPE) for production readiness and scaling of successful solutions.

Your key responsibilities will be:

• Lead multiple applied AI and data-science efforts from concept through prototype and pilot, prioritizing business impact and adoption
• Design and build AI-enabled solutions, including retrieval-based systems and document-processing workflows, to improve knowledge access and automation
• Apply quantitative methods such as geospatial and time-series analysis to support consulting delivery and strengthen solution rigor
• Develop dashboards and lightweight applications that translate analytical outputs into decision-ready insights for consultants and clients
• Create reusable accelerators and share best practices to enable repeatable and scalable delivery across teams

Qualifications

About you

• Master’s degree in Data Science, Computer Science, Statistics, Engineering, or a related quantitative field (or equivalent experience)
• Demonstrated experience delivering applied data-science or machine-learning solutions in real-world settings
• Strong programming skills in Python for data processing, analysis, and model development
• Experience using version control tools such as Git for collaborative development
• Ability to communicate technical results clearly through visualization and data storytelling

Additional Information

What we can offer you

• Investment in your development
• Being valued for the unique person you are
• Never being short of inspiration from colleagues, clients, and projects
• The long-term thinking of a foundation-owned company

Salary Transparency Statement

At Ramboll, we are committed to fair and transparent compensation practices that support our people and our purpose of creating sustainable societies. The anticipated base salary range for this position is $97,204- $121,500 per year. This range reflects the compensation we reasonably expect to offer at the time of posting. Actual compensation will vary based on factors such as location, skills, experience, education, and internal equity. Because we operate across multiple U.S. markets, pay may differ depending on the cost of labor in specific locations. In addition to base salary, this position may be eligible for bonus, overtime or other forms of compensation and we offer a comprehensive benefits package that supports well-being, professional development, and work-life balance. Our recruiters are happy to share more about the specific salary range and total rewards package applicable to your location during the hiring process.

Ready to join us?

Please submit your application with your up-to-date CV. We invite diversity in all its forms and encourage applicants from all groups to apply.

Thank you for taking the time to apply! We look forward to receiving your application.

Work at the heart of sustainable change with Ramboll in the Americas

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in the Americas has thousands of experts working across more than 70 offices. Ramboll experts deliver innovative solutions across Environment & Health, Water, Energy, and Planning & Urban Design.

Where People Flourish

Our mission is to create sustainable societies where people and nature flourish. This means that a culture of inclusion is embedded in everything we do.  Our people bring diverse backgrounds and experiences to the company, enabling us to deliver innovative and forward-thinking solutions to our clients. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We are committed to equal employment opportunity, regardless of age, disability or medical condition, gender identity, marriage and domestic partnership, pregnancy and maternity, race, ancestry, or national origin, religion or belief, sex and sexual orientation, military service and veteran status, or any other protected characteristic. Ramboll wants to ensure opportunities are accessible to candidates with disabilities. So, please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.

Company Description

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in the Americas has thousands of experts working across more than 70 offices. Ramboll experts deliver innovative solutions across Environment & Health, Water, Energy, and Planning & Urban Design.

Job Description

Hybrid-based position in our Los Angeles or Irvine, CA office other locations in the US will be considered.

Applicants must be currently authorized to work in the United States on a full-time basis. No sponsorship is available for this position.

Are you excited about building applied AI solutions that improve how consulting teams deliver value? Are you motivated by advancing digital transformation in environmental and climate services? Are you a curious and hands-on data scientist who thrives in ambiguous problem spaces?

Your new role

As our new Senior Data Scientist, you will join the Air & Climate Global Service Line (GSL) Innovation & Digital Transformation (IDT) team to design and deliver applied AI and data-science solutions that accelerate consulting workflows and improve knowledge reuse.

You will be part of a collaborative, innovation-focused team working on prototype-driven solutions that address complex, real-world consulting challenges. This role combines modern AI application development with classical data science, and involves taking ideas from concept through prototype and pilot deployment. You will partner with Digital Product Engineering (DPE) for production readiness and scaling of successful solutions.

Your key responsibilities will be:

• Lead multiple applied AI and data-science efforts from concept through prototype and pilot, prioritizing business impact and adoption
• Design and build AI-enabled solutions, including retrieval-based systems and document-processing workflows, to improve knowledge access and automation
• Apply quantitative methods such as geospatial and time-series analysis to support consulting delivery and strengthen solution rigor
• Develop dashboards and lightweight applications that translate analytical outputs into decision-ready insights for consultants and clients
• Create reusable accelerators and share best practices to enable repeatable and scalable delivery across teams

Qualifications

About you

• Master’s degree in Data Science, Computer Science, Statistics, Engineering, or a related quantitative field (or equivalent experience)
• Demonstrated experience delivering applied data-science or machine-learning solutions in real-world settings
• Strong programming skills in Python for data processing, analysis, and model development
• Experience using version control tools such as Git for collaborative development
• Ability to communicate technical results clearly through visualization and data storytelling

Additional Information

What we can offer you

• Investment in your development
• Being valued for the unique person you are
• Never being short of inspiration from colleagues, clients, and projects
• The long-term thinking of a foundation-owned company

Salary Transparency Statement

At Ramboll, we are committed to fair and transparent compensation practices that support our people and our purpose of creating sustainable societies. The anticipated base salary range for this position is $97,204- $121,500per year. This range reflects the compensation we reasonably expect to offer at the time of posting. Actual compensation will vary based on factors such as location, skills, experience, education, and internal equity. Because we operate across multiple U.S. markets, pay may differ depending on the cost of labor in specific locations. In addition to base salary, this position may be eligible for bonus, overtime or other forms of compensation and we offer a comprehensive benefits package that supports well-being, professional development, and work-life balance. Our recruiters are happy to share more about the specific salary range and total rewards package applicable to your location during the hiring process.

Ready to join us?

Please submit your application with your up-to-date CV. We invite diversity in all its forms and encourage applicants from all groups to apply.

Thank you for taking the time to apply! We look forward to receiving your application.

Work at the heart of sustainable change with Ramboll in the Americas

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that’s where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll in the Americas has thousands of experts working across more than 70 offices. Ramboll experts deliver innovative solutions across Environment & Health, Water, Energy, and Planning & Urban Design.

Where People Flourish

Our mission is to create sustainable societies where people and nature flourish. This means that a culture of inclusion is embedded in everything we do.  Our people bring diverse backgrounds and experiences to the company, enabling us to deliver innovative and forward-thinking solutions to our clients. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We are committed to equal employment opportunity, regardless of age, disability or medical condition, gender identity, marriage and domestic partnership, pregnancy and maternity, race, ancestry, or national origin, religion or belief, sex and sexual orientation, military service and veteran status, or any other protected characteristic. Ramboll wants to ensure opportunities are accessible to candidates with disabilities. So, please let us know if there are any changes we could make to the application process to make it more comfortable for you. You can contact us at [email protected] with such requests.

Waymo is an autonomous driving technology company with the mission to be the world’s most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

The Perception team at Waymo builds technology that powers the Waymo Driver. Our software allows the Waymo Driver to perceive the world around it, make the right decision for every situation, and deliver people safely to their destinations. We conduct research to address real-world problems and collaborate with research teams at Alphabet. We have access to millions of miles of driving data from a diverse set of sensors, enabling software engineers like you to develop multi-modal models and techniques at scale.

Our mission is to build a stable foundation for a high-level Perception pipeline and the overall self-driving system. We act as the crucial interface between Waymo’s hardware teams and the rest of the self-driving engineering organization, defining sensor requirements, providing critical feedback to hardware teams, and abstracting away system complexities.

The Multi-Platform Team’s purpose is to abstract away superfluous differences between various sensor hardware and encapsulate hardware-specific logic so that downstream Perception is as portable as possible. Our work allows a single parameterized Perception software stack to run on all sensor hardware platforms, to remain easily maintainable across N platforms with much less than N times the effort, and to rapidly adapt to new platforms. We bring up the overall Perception software stack on new sensor and vehicle platforms.

This role follows a hybrid work schedule and reports to a Technical Lead Manager.

You will:

• Work with a creative team of people who are responsible for the bring-up of Perception SW on new hardware platforms (vehicles, sensors, compute).
• Evolve existing SW to abstract away superfluous differences between various sensor hardware and encapsulate hardware-specific logic, by writing design docs, gathering feedback, implementing the change and testing it and monitoring its continued health and maintaining it during its lifespan.
• Rapidly prototype and run de-risking experiments for the next-generation Perception SW stack that is designed to be more portable to the new sensor HW.
• Maintain and run evaluations of existing or hypothetical new sensor hardware to help make decisions on sensor HW options. Write up analyses that summarize high-level recommendations using the evidence from these evaluations.

You have:

• BS in Computer Science, Robotics, similar technical field of study, or equivalent practical experience
• Strong experience programming in C++  with robust and efficient code
• Strong software architecture skills
• Experience with sensor data processing (Lidar, camera, or Radar)
• Experience with building, integrating, debugging and evaluating ML-based systems

We prefer:

• MS or PhD in Computer Science, Robotics, similar technical field of study, or equivalent practical experience
• Experience with autonomous vehicles (L4) or ADAS systems (L2/L3)
• Experience with bring-up of new sensors or vehicle platforms

The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

$213,000—$263,000 USD

Are you an experienced technical writer with a passion for delivering high-quality product documentation and content experiences for customers? Do you enjoy working with other writers and content designers to create the next generation of content experiences and in-app guidance to help product users? Do you love translating complex technical concepts into clear and accessible documentation for developers, and technical audiences? If so, our Senior Technical Writer role is the perfect fit for you.

At Ridgeline, we are committed to providing best-in-class product documentation and technical content experiences for our customers to help them make their way from being new users to product mastery and beyond. As a technical writer, you will play a critical role in ensuring that our content is accurate, engaging, and effective. You will work closely with other writers, as well as product and engineering teams, to understand the latest updates and features. And you will use your writing and editing skills to create clear and concise content that helps our customers get the most out of our products.

You will report to the Director of Technical Documentation and Content Experience and work closely with the rest of the product documentation team.

You must be work authorized in the United States without the need for employer sponsorship.

This role is based in our San Ramon, CA office and follows a hybrid work model, with team members expected to work onsite at least three days per week to foster collaboration, innovation, and connection across teams.

The impact you will have

• Create clear, accurate, and user-focused product documentation and other technical content including user guides, release notes, API reference, UI text, error messages, and in-app guidance for Ridgeline customers.
• Collaborate with product and engineering teams to understand the latest product development and document new features for your assigned areas. Improve existing documentation.
• Develop content using structured authoring, topic-based writing, and other industry-standard paradigms to enhance consistency and reuse across documentation.
• Follow the style guides, content standards, and documentation processes and contribute to refining them over time.
• Collaborate with the documentation team to deliver content aligned with internal models and tools. Support documentation priorities for your assigned areas.

What we look for

• 5+ years of experience as a technical writer with a focus on software product documentation and content design, preferably in SaaS or enterprise software environments. Experience on a software product documentation or content design team is a must.
• Exceptional writing and editing skills with proven ability to communicate complex concepts clearly to diverse technical and non-technical audiences.
• Experience in writing end-user facing content and UI text for business or consumer applications.
• Proven experience with topic-based authoring, DITA, and XML-structured authoring.
• Hands-on experience with CCMS platforms and XML-based authoring systems such as Heretto. Experience in the end-to-end workflow of migrating legacy content into a structured authoring environment is a plus.
• Knowledge of AI systems and experience incorporating AI into content management and delivery workflows is a plus.
• Knowledge of GSuite, Git/GitHub, Confluence, Zendesk, or other documentation tools and content management systems.
• Familiarity with accessibility and localization standards and practices.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Bonus

• Experience in the Fintech industry. Experience with successful software startups.
• Familiarity with programming languages like Python, Kotlin, or JavaScript; ability to understand and review basic code examples.
• Practical experience with API documentation tools (Swagger, Postman, Insomnia) and an understanding of REST APIs, including endpoints, parameters, payloads, and response handling.
• Practical knowledge of various Agile and Continuous Delivery practices and disciplines.
• Basic proficiency in front-end web development languages (HTML, CSS, JavaScript).

About Ridgeline

Ridgeline is the first front-to-back system of record for investment managers. Founded by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday), the company was created to modernize an industry held back by outdated, disconnected technology. Powered by a single, real-time data set and embedded AI, Ridgeline helps firms automate complexity, accelerate collaboration, and deliver tailored client experiences at scale, without added headcount or risk. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area, and is recognized by Fast Company as a “Best Workplace for Innovators,” by Frost & Sullivan as a “Technology Innovation Leader,” and by The Software Report as a “Top 100 Software Company.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits

The typical starting salary range for this role is: $128,000 - $159,500.

Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.

In addition to the base salary, Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.

#LI-Hybrid

AT A GLANCE

The Senior Software Engineer is a crucial role within our organization, requiring work in various capacities and adaptation to different work arrangements based on the needs set by the business. The successful candidate will be responsible for fulfilling their job duties in the following work situations:

Where You’ll Be

To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We prefer employees work from our hub offices Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish. We are also open to candidates who are outside of these hubs and can work remotely

Hub Locations:

• Fort Mill, SC / Charlotte, NC
• Denver, CO
• Minneapolis, MN

What You’ll Do

• Lead the end-to-end design, development, and implementation of sophisticated software applications and systems aligned with business goals.
• Collaborate closely with stakeholders including product managers, designers, and other engineers to gather requirements and translate them into robust technical designs and solutions.
• Write high-quality, efficient, maintainable, and scalable code adhering to best practices and company standards.
• Debug, analyze, and resolve complex software defects and performance bottlenecks to ensure optimal system reliability and user experience.
• Conduct comprehensive testing and validation including unit, integration, and performance testing to guarantee software quality.
• Mentor and provide technical guidance to junior and mid-level engineers, fostering professional growth and knowledge sharing.
•  Perform thorough code reviews to maintain high code quality, enforce coding standards, and promote best practices across the team.
• Continuously improve software development processes, tools, and methodologies.
• Stay updated on emerging technologies, frameworks, and industry trends to inform technology strategy and innovation.
• Collaborate effectively with cross-functional teams to meet project deadlines and deliverables.

What We’re Looking For

Required:

• Bachelor’s degree in computer science, software engineering, a related field; or equivalent experience
• 5+ years experience in software development, with a focus on large-scale applications.
• 5+ years of expert level experience with Typescript and hands-on experience with Object Oriented Programming Languages such as NodeJS, Golang, or Ruby
• 3+ years of experience with BE frameworks such as Express or Ruby-on-Rails; Relational Databases such as SQL or Postgres; and ORMs such as Prisma, Sequelize, or TypeORM; as well as working knowledge of CI/CD and Infrastructure as code (IaC)
• Deep understanding of software development methodologies and best practices.
• Strong problem-solving and analytical skills. Even stronger interpersonal and communication skills.
• Experience with software testing.
• Experience using AI for code generation.

Preferred:

• Master’s degree in computer science, software engineering, a related field, or equivalent experience.
• Previous experience with healthcare regulations and compliance requirements.
• Full stack programming experience using modern technologies including Node.js + TypeScript, Express, RBDs such as Postgres, REST APIs, NoSQL, etc.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $118,000 - $155,000

*Note actual salary is based on geographic location, qualifications and experience

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person’s merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

#LI-Hybrid #LI-Remote

RVO Health Privacy Policy: https://rvohealth.com/legal/privacy

Togather are the team at the heart of great events.

We’re a founder-led company of 40+ event specialists working across some of the largest and most exciting events in the UK.

Our Marketplace supports both B2B and B2C customers to handpick standout suppliers across street food, drink and venues for private events, from large-scale summer and Christmas parties to regular office lunches for clients including Spotify, Netflix & BBC.

Live partners with organisers of large-scale public events, using our 360 tech and industry expertise to curate and deliver exceptional food and drink experiences that also drive commercial results for our clients. From major festivals, stadium fanzones and cultural celebrations, we work hand in hand with client teams to deliver exceptional guest experience for the likes of GALA festival, Rock Oyster, Hill Dickinson Stadium and Pride in London.

Internally, we’re proud to have been recognised by Tempo and the Startups 100 Awards as one of the UK’s best places to work. We care deeply about building an ambitious, supportive and high-performing team.

We started life 10 years ago as Feast It, a two-person marketplace launched from a kitchen table - and today, over 10 million guests a year attend a Togather-powered event. Across every project, our mission remains the same:

To make events better for everyone.

The Role:

Togather is seeking a highly organised and detail-oriented Senior Event Producer to plan and execute F&B delivery at world-class events. This role is critical in ensuring seamless event delivery, maintaining high operational standards, and driving revenue growth while upholding safety and quality management best practices. The successful candidate will be responsible for managing all aspects of advancing and delivery, from supplier coordination and budget adherence to on-site management and post-event reporting as well as managing a small team themselves.

While this role is predominantly office-based, it also involves frequent on-site work, often during holidays and weekends and, as such, it’s not your typical 9-5pm. We, however, have a wellness, overtime and a Time Off In Lieu Policy in place to offer flexible working hours and support our Delivery Team throughout.

This role will come with a high degree of autonomy which will favour highly-motivated individuals looking for growth. It will be vital that you identify and solve problems end-to-end, while bringing in the correct stakeholders collaborating cross-functionally with Partnerships, Operations  & Data experts to ensure we meet our challenges both swiftly and effectively.

Having an end-to-end knowledge of event production and F&B businesses function will be important in this role, so previous experience at a similar company is preferable, or a keen interest in the UK’s food market scene.

Responsibilities will include:

• Managing Togather’s  most valuable and production-heavy events with key Clients that bring in the most income for the business.

• Delivering event briefs from the point of signing a contract through to the live event and post-event reporting.

• Creating Health & Safety and RAMS docs, ensuring compliance with legal requirements and best practices.

• Working with suppliers to deliver great events that exceed client expectations, drawing on experience and expertise to ensure that all aspects of event production are executed flawlessly.

• Coming up with clever ways to engage suppliers and grow their revenue, fostering a culture of collaboration and partnership.

• Creating post-event data packs with relevant information for our clients and identifying areas of improvement.

• Maintaining up-to-date records and information across all event management platforms and applications.

• Assisting with testing and company-wide initiatives, representing the team at company functions, ensuring that the team is aligned with company goals and objectives.

• Building and supporting time saving processes throughout the event management journey.

• Executing on new team member onboarding and mentorship, ensuring the smooth integration of new hires into the team.

• Line Managing more junior members of the team and reporting upwards.

• Serving as a Togather ambassador, attending industry events to build relationships, identifying acquisition opportunities, and staying current on new trends.

• Have 5+ years of event management and production experience within the events industry, preferably with F&B suppliers/traders at large-scale outdoor and experiential events; delivering complex production, operations, logistical and staffing projects

• Thrive while working on-site at public events - whether it’s a weekend, late night or an early morning!

• Are emotionally intelligent, empathetic and personable. Your ability to create and nurture relationships will define success in this role.

• Are highly organised and tech savvy with the ability to multitask and prioritise effectively.

• Results-driven and have a bias for action. You care about your work driving the business forward and won’t stop until it does!

• Have the ability to quickly pick up new online tools and know your way around an excel spreadsheet.

• Be commercially minded with the ability to cross-sell and upsell, identifying opportunities to grow revenue and deepen client relationships.

• Creative & Solutions oriented, there will always be challenges, but you should always bring meaningful solutions to the table.

• Excited to be part of a team and up for the journey. Sta

• Hybrid working - 3 days in the office

• Generous holiday allowance; 25 days (including a 3 day Christmas Closure) + bank holidays

• Enhanced Pension through salary sacrifice

• Partnership with Benefits Platform Mintago; EAP service, Workplace Nursery, Cycle to work scheme, Electric car scheme, Health services, Mental Health services, Gym discounts, retail discounts and much more

• Partnership with Code app: Significant discounts in a lot of London’s best restaurants, bars and more

• Enhanced Mat & Pat leave

• Free coffee, drinks, snacks and regular supplier lunches

• Regular team socials and events (including 6 weekly Town Halls with companywide socials & 1 Away day a year)

• A shiny new MacBook to work on

• Loads of invites to food-industry events (yes they do usually have free food)

• Dog-friendly office

Our client, a publicly traded digital health company leveraging technology and AI to transform care delivery, has exclusively retained Solutus Legal Search to assist the executives in their search for a Senior Patent Counsel. This role reports to the Associate General Counsel, Product, and will work closely with other members of the Legal & Compliance team, as well as cross-functional stakeholders across the organization — including access to senior leadership.

Our client is seeking a strategic and hands-on Senior Patent Counsel who will build and manage the company’s intellectual property portfolio and who is comfortable (indeed eager) to adopt AI tools to help them move faster and more efficiently. As the first dedicated in-house patent attorney, you will take ownership of the company’s growing intellectual property portfolio, moving beyond management to active creation. This role will own patent strategy end-to-end: you will use AI to draft patent applications in-house, drive invention harvesting across the organization, and work closely with outside counsel to secure granted patents. This is a high-impact role for someone who wants to build the internal IP infrastructure for a market-leading digital health company, working directly with advanced AI tools, engineers, product managers, and clinical experts to align the IP strategy with the product roadmap  which includes AI-driven care, computer vision, wearable technology and broader aspects of care automation.

Responsibilities include:

• Manage the IP Portfolio: Oversee the end-to-end lifecycle of the company’s global patent and trademark portfolio. Develop and execute the company’s IP strategy in alignment with business objectives and product roadmap.
• Adopt AI-first mindset and workflows: Leverage AI-powered tools to perform prior art search and prepare initial patent application drafts, to enable faster identification of relevant references and more strategic claim drafting from the outset, significantly reducing turnaround time from invention disclosure to filing.
• Drive Invention Harvesting: Partner deeply with R&D, Product, and Clinical teams to identify patentable innovation early. Lead “idea jam” sessions and manage the internal Idea Disclosure Form process to ensure a steady pipeline of high-quality filings.
• Facilitate the Invention Review Process: Organize and lead monthly invention review meetings to review IDFs, determine filing strategies, and recognize inventor contributions through the Patent Award Program.
• Draft & Prosecute Patent Applications: Serve as the primary drafter for new patent applications, particularly in key technology areas. Respond to office actions and manage prosecution to maximize claim scope and grant rate.
• Facilitate Adoption and Improvement of AI tools: Drive efficiency improvements across the patent lifecycle — from drafting through prosecution and portfolio management — by identifying opportunities to deploy AI; continuously refine and optimize AI prompts and workflows to improve the quality and consistency of generated patent documents, while applying legal expertise to review, edit, and finalize all AI-assisted outputs.
• Manage Outside Counsel: Act as the primary liaison with outside IP counsel. Direct their work on foreign filings and complex prosecution matters, ensuring strategic alignment, high-quality work product and strict adherence to budget and timelines.
• Strategic Counseling: Provide patent landscape reviews, patentability analyses, and competitor monitoring to inform product development and business strategy.
• Support IP due diligence for potential M&A activities. Support product and business development teams with IP due diligence for partnerships, licensing, and strategic transactions.
• Stakeholder Support: Develop and deliver internal training on IP awareness, invention disclosure processes, and trade secret protection. Advise internal stakeholders on IP ownership, inventorship, and related contractual matters (e.g., IP assignment provisions in employment and vendor agreements).

Experience includes:

• J.D. from an accredited law school with strong academic credentials and active membership in good standing with at least one U.S. state bar
• Registered to practice before the U.S. Patent and Trademark Office (USPTO)
• 5-7 years of experience drafting and prosecuting patent applications, with a strong preference for a mix of law firm and in-house experience.
• Strong technical fluency in computer science, electrical engineering, data science, or a related field, with the ability to understand complex software, AI/ML, and hardware technologies
• Experience managing outside counsel relationships and patent prosecution budgets
• Familiarity with international patent prosecution (PCT, EP, and key foreign jurisdictions)
• Experience using AI tools to enhance and accelerate deliverables
• Experience building or scaling an IP portfolio at a technology, healthcare, or med device/SaMD company, including inventor incentive programs and portfolio management
• Experience with IP due diligence in M&A or strategic partnership contexts
• Excellent communication skills; ability to explain complex legal and IP concepts to non-legal stakeholders (engineers, product managers, executives) in a clear and practical way
• Strategic mindset and ability to translate business goals into a comprehensive IP strategy that balances offensive and defensive needs

The role offers a competitive compensation package, including a base salary range of $216,000 – $324,000, together with eligibility for equity participation. The company also offers comprehensive benefits, including retirement plans with company match, modern life stipends, and support for family and wellness needs. Total compensation is designed to align with the scope and impact of the position.

Solutus Legal Search is proud to have been exclusively retained to assist our client with this special engagement.  Resumes submitted directly to our client will be forwarded to Solutus Legal for evaluation.

Ref. #970-SLS

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Our client, a publicly traded digital health company leveraging technology and AI to transform care delivery, has exclusively retained Solutus Legal Search to assist the executives in their search for a Senior Product Counsel. This role reports to the Associate General Counsel, Product, and will work closely with other members of the Legal & Compliance team, as well as cross-functional stakeholders across the organization — including access to senior leadership.

In this role, you will serve as a strategic legal partner to the company’s Product, R&D, Hardware, Marketing, and Clinical teams as they develop and launch innovative new products and services in the healthcare space. You will be advising on the full spectrum of legal and regulatory issues that arise as the company scales innovative digital health products and services — including an FDA-cleared device, AI-driven care platform, and global offerings. This is a high-impact, individual contributor role for an experienced attorney who can independently navigate complex and ambiguous legal and regulatory landscapes, drive business initiatives forward, and deliver practical, business-enabling legal counsel.

Responsibilities include:

• Enable product and business initiatives. Collaborate with Product, R&D, Engineering, Marketing, Hardware, Clinical, and other stakeholders throughout the organization to understand, advise on, and drive forward new products, services, technologies, and processes impacting the company’s business and members. Serve as a trusted, business-enabling legal partner from brainstorm through launch.
• Own FDA and medical device legal work. Advise the hardware and product teams on FDA regulatory requirements, including 510(k)/de novo submissions, new indications, device modifications, clinical research, and regulatory inquiries. Manage the legal work related to the company’s FDA-cleared medical devices and help avoid enforcement actions.
• Advise on global expansion. Coordinate with international outside counsel to advise on legal and regulatory requirements across multiple countries and territories. Identify barriers to international product launches, develop creative compliance solutions, and own the global legal workstream for the Product Legal team.
• Provide guidance on healthcare regulatory and government programs. Advise on legal frameworks applicable to government programs (e.g., Medicare, VA, TRICARE), first dollar coverage (FDC) eligibility, CARES Act implications, and government contracting issues.
• Support marketing and commercial claims. Review marketing materials, claims, and messaging for legal and regulatory compliance, including FDA promotional requirements, FTC guidelines, and truth-in-advertising standards.
• Protect the company from unnecessary risk. Proactively identify legal and regulatory issues in company initiatives, think creatively to develop solutions, and collaborate cross-functionally to help the business move forward while managing risk.
• Develop resources and generate efficiencies. Create and maintain legal resources, guidance documents, FAQs, and trainings to aid internal teams in developing and launching products and services.
• Stay ahead of the regulatory landscape. Keep up-to-date on legal and regulatory developments relevant to digital health, medical devices, and provision of care and ensure key stakeholders are promptly advised on potential risks and opportunities.

Experience includes:

• J.D. from an ABA-accredited law school

• Licensed to practice law in at least one U.S. jurisdiction

• 5-7 years of experience advising on healthcare legal and regulatory matters, with a strong preference for product counsel experience in the digital health, health tech, or medical device space

• Demonstrated expertise in FDA regulations and medical device requirements (e.g., 510(k) process, device modifications, promotional compliance)

• Experience using AI tools to enhance and accelerate deliverables

• Experience and comfort with working at both an operational and strategic level.

• Experience advising on international product launches and navigating multi-jurisdictional regulatory frameworks (e.g., EU MDR/IVDR, UK medical device regulations, Health Canada)

• Familiarity with government contracting requirements (FAR, FEHBAR, TAA) and programs such as Medicare, Medicaid, VA, and TRICARE

• In-house experience at a technology or digital health company, combined with law firm experience at a nationally recognized firm

• Strong track record of cross-functional collaboration and ability to communicate complex legal and regulatory concepts in a clear, business-friendly manner

• Self-starter who thrives working independently; comfortable with ambiguity and shifting priorities

The role offers a competitive compensation package, including a base salary range of $216,000 – $324,000, together with eligibility for equity participation. The company also offers comprehensive benefits, including retirement plans with company match, modern life stipends, and support for family and wellness needs. Total compensation is designed to align with the scope and impact of the position.

Solutus Legal Search is proud to have been exclusively retained to assist our client with this special engagement. Resumes submitted directly to our client will be forwarded to Solutus Legal for evaluation.

Ref. 971-SLS

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Experience selling in Media vertical.

The CRM Account Executive will oversee market success of ServiceNow’s CRM products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The CRM Account Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution
• Provide input to AE during the account planning process based on territory strategy and recommendation
• Ensure recommendation to territory strategy and account planning is aligned with Now Value principles
• Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with SC & Specialist SC on Capability Roadmap for feedback and agreement and team based on engagement model
• Coach AEs, ADRs, ACE with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes
• Champion diversity and belonging to contribute to an open and inclusive environment

Qualifications

To be successful in this role you have:

• Preferred candidate to live near the Orlando, FL or Los Angeles, CA area to visit local accounts such as Disney.
• Must have experience selling CRM products into Media accounts
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

For positions in this area, we offer a base pay of $125,450 - $207,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

About the Team

OpenAI’s Legal team plays a crucial role in furthering OpenAI’s mission by tackling innovative, fundamental legal issues in AI. If you’re passionate about doing significant and unique work as a technology lawyer, this team is for you. The team comprises legal professionals from diverse fields, including technology, privacy, IP, corporate, cybersecurity, employment, tax, regulatory, and litigation.

About the Role

We’re growing our world-class Legal team and seek an experienced counsel to lead our global hardware IP portfolio initiatives, including patent, trademark and other intellectual property matters related to our business. This role is highly cross-functional across OpenAI, including work across our Legal, Communications, Global Affairs, Product, Research and Executive teams.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Own global hardware IP initiatives, including setting and executing on the strategic direction and management of our hardware IP portfolio.

• Create scalable processes internally and externally with outside counsel to build, maintain and protect our hardware IP portfolio.

• Developing and maintaining internal hardware IP policies and programs.

• Engaging externally on hardware IP policy issues.

• Advising on strategic hardware IP deals.

• Advising on hardware IP issues, ranging from patent, trademark, trade secret to open source.

• Developing and building internal AI expertise, processes and tools to facilitate legal team work.

• Experience advising on complex technology transactions and inbound technology licensing.

You might thrive in this role if you:

• Have at least 10+ years of combined hardware IP experience at innovative technology companies and law firms.

• Have a JD and license or qualification to practice in CA.

• Have a strong sense of ownership, are inquisitive and enthusiastic about technology, enjoy being continually challenged, and can demonstrate sound judgment in ambiguous situations.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of their investment.

We are looking to speak to candidates who are based in Boston for our hybrid working model.

The Role

As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. You’ll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organization’s collective impact. You’ll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.

Key Responsibilities

Customer Advisory

• Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices. Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
• Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes. Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy

Account & Portfolio Management

• Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization. Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
• Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales team
• Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions

Internal Collaboration & Customer Advocacy

• Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
• Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
• Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region

What You Will Bring

• Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
• Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
• Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
• Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req. ID: 426274

MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.

MongoDB’s base salary range for this role in the U.S. is:

$87,000—$172,000 USD

Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Enterprise MI

Salary banding:  £45,000 - £55,000

Experience: Proven experience in similar role, with broad experience of team working and cross functional engagement

Working pattern: Full-Time

Reporting to: Analytics Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Insightful, Championing, Driver

Top 3 qualities for this role: Innovator, Communicator, Designer

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Through systematic data management and end-to-end workflow mapping, our team uncovers and eliminates operational waste. Streamlining these processes directly reduces carbon emissions, while our focus on automation and AI provides the scalable data infrastructure needed to track and accelerate the transition to net zero.

This role in a nutshell:

You’ll collaborate with a team of experienced analysts, led by a Principal Analyst, to create engaging MI that tells the story of our business. By partnering directly with various operational functions, you’ll provide thought leadership to shape their domains and design MI that minimises data-search time and maximises decision-making capability. This role offers a unique opportunity to drive new methodologies in MI design and visualisation, ultimately building functional “playbooks for performance” so every team clearly understands how and where to measure success.

Your key outcomes will be:

Data Design, Visualization & Insights:

• Tailored Reporting: Design and build automated, reusable performance views, dashboards, and visualizations that provide clear trend insights for various organizational levels.

• Data Storytelling & Delivery: Extract insights and independently craft compelling narratives, confidently presenting complex data in an engaging way tailored to the audience.

• Platform Selection: Choose and deploy the right data platforms based on end-user consumption needs.

Data Governance & Pipeline Management:

• Automation & Trust: Build automated data pipelines using trusted sources aligned with strict data governance standards to ensure availability, scalability, and accuracy.

• Proactive Monitoring: Automate connection monitoring to quickly resolve breakages and maintain seamless data flow.

• Regulatory Compliance: Partner with the central Regulatory team to deliver accurate, automated compliance reporting that meets all quality assurance standards.

Collaboration & Cross-Functional Partnership

• Product Alignment: Partner with Product teams to ensure data readiness alongside new platform functionality.

• Leadership & Mentorship: Lead collaborative workshops and meetings, communicate clearly, and mentor junior team members through constructive design and code reviews.

Strategic Impact & Customer Focus

• Commercial Strategy: Align daily priorities and team vision with the broader corporate strategy, proactively challenging work that does not drive strategic value.

• Prioritization: Regularly review backlog priorities to maximize the team’s impact on business goals.

• Customer-Centric Outcomes: Use data insights to identify and deliver opportunities that directly improve the customer experience.

You’ll be a successful in this role here at OVO if you…

• Are comfortable in the world of telling the story of performance at a senior leadership level - effectively constructing narratives based on data analysis to effectively communicate insights and recommendations to senior leadership.
• Passionate about creating new insight through MI - to uncover new insights and to enhance the analytical capabilities of the organisation by providing training and support to staff on data analysis and interpretation
• Love solving complex data problems and making a difference through collaboration. Bringing the right skills together to perform analytical deep dives on business issues to identify drivers and trends, extract insight from data and clearly explain their meaning.. Applying the appropriate tools and methods to reach the best outcome and deliver the highest value impact for our customers and business.
• Are keen to develop your own skills and ways of working. We want to help enhance your skills whilst working here, and you’ll have time to do this. We also run community engagement events, mentoring/coaching and there are ample opportunities for peer to peer and self led learning based around our career framework
• Have mastery of the key technical skills - Fluent with more advanced SQL features including analytic/window functions, CTEs, subqueries.. Has a good understanding of performance/processing concepts including normalisation, indexing, transactions, locking and partitioning. Knows different error handling techniques, including dealing with complexity issues.  Able to build a narrative through the use of multiple visualisations that clearly present the important information and outcomes
• Are comfortable with a dynamic environment - you’re confident with adapting to change and trying out new ways of working and merging new methodologies
• Challenge the status quo - you’re continuously looking to improve and build something great
• Enjoy working in cross-functional teams - we’re all about collaboration and working together to understand and solve problems.

Let’s talk about what’s in it for you

We’ll pay you between £45,000 and £55,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We’ll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we’ve put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It’s up to you.

Oh, and one last thing…

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..